Technology Related Help Now!
Our CIO has utilized a variety of antimalware products during his 30 years of experience. The following information is his professional opinion based on his experience. Any advice you decide to use is at your own risk.
At this time, he highly recommends Webroot SecureAnywhere Antivirus. It must be stated that one can never be 100% sure about any antimalware software because new malware is released and modified frequently. However, one should select the best available product at any given time. Our CIO’s experience is such that he has never experienced a virus infect a computer which was running Webroot SecureAnywhere.
Over the years, as he has worked on computers for friends and colleagues, while running the antivirus systems mentioned below, he has found the presence of many viruses remain on the computers immediately following a full scan. How did he find the malware? By using either Webroot or PCMatic. PCMatic does a lot more than serve as an antimalware defense. Although he does not necessarily recommend PCMatic as a stand alone product for antimalware, he is highly confident in that product as well.
He feels the best, although not perfect recommendation for antimalware is: Webroot SecureAnywhere
Examples of anti-malware that he will not use include:
Chief Information Officer
My Blackboard menu disappeared—what now? (View Video Link)
My courses are not appearing in Blackboard?
1. You courses have not been approved due to lack of payment or payment arrangements. (Contact the business office to remedy this issue.)
I took a quiz (or test), and I didn't complete it. What do I do now?
|There is a mobile app for your Android and IOS devices called Bb Student. This is a streamlined Blackboard Mobile app from which you can access your courses.
We are not able to offer technical support on the app at this time, but you can test drive it and see if you like it. It is free to you, under our license with Blackboard.
Download Blackboard Mobile app from your phone's app store - Android & iPhone/iPad only. (Note: There is not a Mobile App for Blackberry or Windows MOS.)
Your device's internet browser (Safari, Firefox, Chrome, etc...) must be configured to accept 3rd Party Cookies (Videos will not play without 3rd Party Cookies enabled.)
If you download the app for your device, and enable 3rd party cookies, all should work well.
Your Luther Rice email account is a special Gmail account through Google Apps for Education. If you currently use Gmail for a personal account, be sure and SIGN OUT (Log Off) of your personal Gmail account before trying to access your Luther Rice student account.
Setting up your Luther Rice email in OUTLOOK.
Setting up your Luther Rice email on your cell phone:
Resetting your Luther Rice password:
The following generally applies to Windows 7, 8, and 10.
It is important to have the latest versions of these applications on your computer:
Adobe Flash on your computer (http://get.adobe.com/flashplayer)
Mozilla Firefox on your computer (http://www.mozilla.org/en-US)
Windows Media Player - Provides the ability to listen to audio & video files.
Quicktime Player - Provides the ability to listen to audio & video files.
How to Clear Cookies and Internet Cache
Firefox - How to clear Firefox cookies and internet cache.
Internet Explorer - How to clear I.E. cookies and internet cache.
Google Chrome - How to clear Chrome cookies and internet cache.
Enable 3rd Party Cookies (required to watch videos)
By default, Firefox, Internet Explorer, and Google Chrome, install with 3rd party cookies enabled.
For Safari browser (Mac, iPad, iPhone Users):
Help VideosPlease visit the following links to view a video tutorial showing how to configure your Internet browsers to ensure ease of use with Blackboard.
Internet Explorer Browser - VideoHelp, my Blackboard Menu Disappeared - Video
Is your Windows computer slow? Our IT staff highly recommends these two applications:
Webroot Antivirus at www.webroot.com *
This process is for students having problems with Blackboard, Videos, Internet Access, etc. Since your problem could be a number of issues, I recommend that you do the following in order. Do not skip any steps. Some steps may require a small purchase. That is entirely your choice.
A healthy running computer is the student's obligation. We offer this process below as a proven way that may help your problem too. We have the testimony of many students who have followed this process successfully. This solution is designed to help resolve a variety of issues, but obviously can't fix everything. But if you follow all these steps, you should be back up and running in most cases (although this does not help with hardware problems.)
4. Uninstall Mozilla Firefox.
We use a media streaming server called ShareStream to manage all of our videos within Blackboard. It is both separate from Blackboard and integrated into Blackboard.
Videos won't Play (but I see the word "here" appear in the player)
In 99% of these calls, the problem is simply that the student has not installed free Adobe Flash software. Be sure to install Adobe Flash as our videos will not play unless Flash is installed.If you see the word "HERE", it absolutely means you don't have Adobe Flash installed properly or it needs to be reinstalled to "fix" its configuration.
The links below are provided for the benefit of our students. Most downloads are free and easy to use. The respective websites will direct you on how to download their software.
Adobe Acrobat Reader - Provides the ability to view PDF documents.
You must have a virus-free computer when accessing Luther Rice network.
Webroot SecureAnywhere - Antivirus/Anti-spyware Software ($40)
Policies and Procedures for all Users
Computer and Technology Use Policies and Procedures
Blackboard on your Mobile Device
Access the BLACKBOARD MOBILE APP selection above for details.
Request Tech Support
If you need to contact student tech support for assistance please use email Infotech@LutherRice.edu. This will create a support ticket and is the most effective way to get issues resolved. Multiple support staff monitor this ticketing system.
Windows Computers Technical Help
For information on required software, cookies, cache, and other Windows related questions please access the MICROSOFT WINDOWS selection above.
Is your Windows computer slow? Our IT staff highly recommend installing these two applications:
Webroot Antivirus/Anti-spyware at www.webroot.com*
PCMatic available at www.pcmatic.com
* If you choose to install Webroot Antivirus/Anti-spyware, be sure to uninstall ALL other antivirus software applications from your computer after you have successfully installed Webroot.
Luther Rice uses Microsoft Windows 7 and Windows 10. The IT staff are not prepared to assist with any other operating systems. Some of our students successfully use an Apple/Mac computer. Please be aware that you MUST download and install Mozilla Firefox browser, in order to use our online classroom system.
By default, Apple/Mac computers and iOS devices come with the Safari internet browser installed. The Safari browser, by default, will not work with our online system. However, you can choose to ENABLE 3rd Party cookies within the Safari settings, then it should work. Our advice is to use the latest version of the Mozilla Firefox browser whenever you are accessing our online system (Blackboard).